JvdM
Johan van der Merwe
1 reviews | Active since Mar 2018
22 Mar 2018, 14:15
Bad Service
Just had absolutely worst experience from them. On recommendation, we subscribed to VOX to install Wi-Fi in my house. It started with Installation guy that had absolutely no clue - was googling YouTube to see how installation needs to be done. After struggling though 2 hours of installation it wasn't working and I asked to leave. Cancelled my contract the next day but were very graciously advised that a calendar months fee apply - this was the 1st week in October - which means almost 2 months fee for free for VOX. Even this would be okay - just to get rid of VOX but NO... They want to charge me R1000 for the Hardware which upon numerous requests and reference numbers they haven't bothered to collect. Plus, have now received account for December and January. My refusal to pay for December and Jan plus hardware has resulted in a Debt Handover. VOX Telecom you are pathetic!!!!
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Replies (2)
Vox Telecom's replyOfficial
22 Mar 2018, 14:43Good afternoon Johan,
Thank you for bringing this matter to our attention. Please note that we are busy investigating all the point raised in your above complaint and someone will be in contact with you soon.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply22 Mar 2018, 14:43
Official
Good afternoon Johan,
Thank you for bringing this matter to our attention. Please note that we are busy investigating all the point raised in your above complaint and someone will be in contact with you soon.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
29 Mar 2018, 12:15Good day Johan,
Kindly note that we have not been able to get a hold of the Account holder, however:
Please note that we have done a thorough investigation into your account and the following concludes this complaint:
Upon installation of services on 06/10/2017 the Vox installation was completed successfully. The range extenders you requested installation assistance with on the date of installation was not Vox equipment and therefore we were not able to assist you with the range extender installation.
We received your request for cancellation on 16/10/2017 and the cancellation was completed accordingly.
We also confirmed that we have tried on several occasions to collected the hardware that has been billed to your account. Unfortunately, all the attempts to collect the hardware has been unsuccessful.
Kindly note that a separate email has been sent to you with the Statement of Account confirming that you have not been billed for services in December or January. We have provided you with a complete breakdown of your account.
Included in the email mentioned above, we have provided you with the address details where you will be able to send the hardware back to us.
Once the hardware has been received in good condition, the necessary credits will be allocated to your account.
Kind Regards,
Vox Telecom
Best regards,
Vox Telecom's reply29 Mar 2018, 12:15
Official
Good day Johan,
Kindly note that we have not been able to get a hold of the Account holder, however:
Please note that we have done a thorough investigation into your account and the following concludes this complaint:
Upon installation of services on 06/10/2017 the Vox installation was completed successfully. The range extenders you requested installation assistance with on the date of installation was not Vox equipment and therefore we were not able to assist you with the range extender installation.
We received your request for cancellation on 16/10/2017 and the cancellation was completed accordingly.
We also confirmed that we have tried on several occasions to collected the hardware that has been billed to your account. Unfortunately, all the attempts to collect the hardware has been unsuccessful.
Kindly note that a separate email has been sent to you with the Statement of Account confirming that you have not been billed for services in December or January. We have provided you with a complete breakdown of your account.
Included in the email mentioned above, we have provided you with the address details where you will be able to send the hardware back to us.
Once the hardware has been received in good condition, the necessary credits will be allocated to your account.
Kind Regards,
Vox Telecom
Best regards,