1 reviews | Active since Apr 2016
Bad Service
I am writing this as a last resort for my problem to be resolved, I app**** for a line via Vox in October, knowing I'd be moving in November, everything worked perfectly.
I then started receiving a bill via Telkom for the analogue portion of my line even though I am paying the analogue portion to Vox as well included in the R589 package.
After numerous emails and promises, a lot of calls and being transferred between departments not to come to any resolution, I would just like this resolved, as I just don't want to pay for 2 lines.
Good day Marnus.
Thank you for bringing this to our attention.
Kindly note that we are investigating into this matter and will provide you with feedback soon.
Kind Regards.
Vox Telecom
Best regards,
Good day Marnus.
Thank you for bringing this to our attention.
Kindly note that we are investigating into this matter and will provide you with feedback soon.
Kind Regards.
Vox Telecom
Best regards,
Good day Marnus.
As per the feedback we received our Accounts Department has been in contact with you regarding your complaint.
Kindly note a separate email has been sent to you with the updated statement.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom.
Best regards,
Good day Marnus.
As per the feedback we received our Accounts Department has been in contact with you regarding your complaint.
Kindly note a separate email has been sent to you with the updated statement.
Should you have any technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***
Kind Regards.
Vox Telecom.
Best regards,