GG
Gary G
1 reviews | Active since Jun 2015
27 Jan 2024, 10:54
Bad Service
My company has a few contracts at Vox Telecoms 3 x Home and 1 x Business line. Since last year October 2023 we started getting many line drops and this happens constantly. I have reported this over and over but they have done nothing! All they say is that they will get back to me but this never happens. This is a Frogfoot line they manage and I have requested to move my line over to a different service provider but the response I get is that I need to pay R40k to cancel the contract. This is unfair as this is a business line and it is more off then the home lines. I have on numerous time called there line to speak to someone with authority and I get is they will get back to me. No one returns my calls and there customer service has gone down the drain. Even my account manager does not even return my calls or she does not know what excuse to tell me next. Terrible service and very disappointing as Vox was not like this.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
27 Jan 2024, 11:30Good day Gary
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply27 Jan 2024, 11:30
Official
Good day Gary
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Sales team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 Feb 2024, 10:11Good day, Gary
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact to assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact to assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 Feb 2024, 10:11
Official
Good day, Gary
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact to assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account manager has made contact to assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
GG
Gary G's updateReviewer Update
20 May 2024, 06:32Hi VOX,
Thank you for trying to attend to the line and having Wesley contact me. During the time the line could not be approved and it was indicated that frogfoot’s line quality was not up to standard. An option was given to me either upgrade to MFN or cancel the line. I have decided to opt to cancel the line. It was agreed that there would be no cancellation fee due to the bad quality but now I receive an invoice of R32k for cancellation fee.
I have tried calling VOX but only Wesley answered is cel but the problem of the cancellation fee has still not been sorted. I have other services on my account which I am afraid will be affected regarding the non payment of the cancellation fee. I have responded to every mail but I just don’t get anyone responding to me.Hi VOX,
Thank you for attempting to resolve the line issue and for having Wesley contact me. Unfortunately, the line could not be approved due to Frogfoot's line quality not meeting the required standards. I was given the option to either upgrade to MFN or cancel the line, and I chose to cancel it. It was agreed that there would be no cancellation fee due to the poor line quality, yet I have now received an invoice for R32,000 as a cancellation fee.
I have tried contacting VOX multiple times, but only Wesley has answered on his cell. Despite this, the issue of the cancellation fee remains unresolved. I am concerned that my other services with VOX will be affected if this fee is not addressed. Despite responding to all correspondence, I have not received any further replies.
This situation is extremely frustrating.
Best regards,
Gary
Thank you for trying to attend to the line and having Wesley contact me. During the time the line could not be approved and it was indicated that frogfoot’s line quality was not up to standard. An option was given to me either upgrade to MFN or cancel the line. I have decided to opt to cancel the line. It was agreed that there would be no cancellation fee due to the bad quality but now I receive an invoice of R32k for cancellation fee.
I have tried calling VOX but only Wesley answered is cel but the problem of the cancellation fee has still not been sorted. I have other services on my account which I am afraid will be affected regarding the non payment of the cancellation fee. I have responded to every mail but I just don’t get anyone responding to me.Hi VOX,
Thank you for attempting to resolve the line issue and for having Wesley contact me. Unfortunately, the line could not be approved due to Frogfoot's line quality not meeting the required standards. I was given the option to either upgrade to MFN or cancel the line, and I chose to cancel it. It was agreed that there would be no cancellation fee due to the poor line quality, yet I have now received an invoice for R32,000 as a cancellation fee.
I have tried contacting VOX multiple times, but only Wesley has answered on his cell. Despite this, the issue of the cancellation fee remains unresolved. I am concerned that my other services with VOX will be affected if this fee is not addressed. Despite responding to all correspondence, I have not received any further replies.
This situation is extremely frustrating.
Best regards,
Gary
GG
Gary G's update20 May 2024, 06:32
Reviewer Update
Hi VOX,
Thank you for trying to attend to the line and having Wesley contact me. During the time the line could not be approved and it was indicated that frogfoot’s line quality was not up to standard. An option was given to me either upgrade to MFN or cancel the line. I have decided to opt to cancel the line. It was agreed that there would be no cancellation fee due to the bad quality but now I receive an invoice of R32k for cancellation fee.
I have tried calling VOX but only Wesley answered is cel but the problem of the cancellation fee has still not been sorted. I have other services on my account which I am afraid will be affected regarding the non payment of the cancellation fee. I have responded to every mail but I just don’t get anyone responding to me.Hi VOX,
Thank you for attempting to resolve the line issue and for having Wesley contact me. Unfortunately, the line could not be approved due to Frogfoot's line quality not meeting the required standards. I was given the option to either upgrade to MFN or cancel the line, and I chose to cancel it. It was agreed that there would be no cancellation fee due to the poor line quality, yet I have now received an invoice for R32,000 as a cancellation fee.
I have tried contacting VOX multiple times, but only Wesley has answered on his cell. Despite this, the issue of the cancellation fee remains unresolved. I am concerned that my other services with VOX will be affected if this fee is not addressed. Despite responding to all correspondence, I have not received any further replies.
This situation is extremely frustrating.
Best regards,
Gary
Thank you for trying to attend to the line and having Wesley contact me. During the time the line could not be approved and it was indicated that frogfoot’s line quality was not up to standard. An option was given to me either upgrade to MFN or cancel the line. I have decided to opt to cancel the line. It was agreed that there would be no cancellation fee due to the bad quality but now I receive an invoice of R32k for cancellation fee.
I have tried calling VOX but only Wesley answered is cel but the problem of the cancellation fee has still not been sorted. I have other services on my account which I am afraid will be affected regarding the non payment of the cancellation fee. I have responded to every mail but I just don’t get anyone responding to me.Hi VOX,
Thank you for attempting to resolve the line issue and for having Wesley contact me. Unfortunately, the line could not be approved due to Frogfoot's line quality not meeting the required standards. I was given the option to either upgrade to MFN or cancel the line, and I chose to cancel it. It was agreed that there would be no cancellation fee due to the poor line quality, yet I have now received an invoice for R32,000 as a cancellation fee.
I have tried contacting VOX multiple times, but only Wesley has answered on his cell. Despite this, the issue of the cancellation fee remains unresolved. I am concerned that my other services with VOX will be affected if this fee is not addressed. Despite responding to all correspondence, I have not received any further replies.
This situation is extremely frustrating.
Best regards,
Gary