Bad service

I have a contract with Vox Telecom and i am paying R599 per month, i am on debit order but sometimes the debit get submitted late by Vox and my service get suspended. i was informed that i can also use their Vox portal to make immediate payment so my service can be restore within 30 minutes but it's all a lie because each time i pay i wait more than 24hrs for re-connection and i am not reimbursed for the hours i did not use their service but they are so quick to disconnect. I request all people who will read this to not subscribe to Vox because you will have a headache when you need re-connection.