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nN
natashiak N

1 reviews | Active since Sept 2016

02 Feb 2023, 10:00

Bad service

Have been trying to cancel ourselves and not getting anywhere.VOX***5

0
Replies (5)
Vox Telecom
Vox Telecom's reply02 Feb 2023, 10:29
Official
Good day, Natashia K

Thank you for your review. 

Kindly note that the details of your query has been sent to the cancellation team to investigate and assist. 

We will provide feedback to the account holder soonest. 

 Kind Regards, 
Vox 
nN
natashiak N's update02 Feb 2023, 17:23
Reviewer Update
Still no answer from Vox. Please assist.
Vox Telecom
Vox Telecom's reply02 Feb 2023, 19:01
Official
Good day Natashia K, 

Thank you for your message.

We have added it to the escalation logged.

Further feedback will be provided soonest.

Kind regards

Vox 
nN
natashiak N's update03 Feb 2023, 13:37
Reviewer Update
Is still waiting on the code to give to Vodacom. I have logged the the 19 of Jan still nothing
Vox Telecom
Vox Telecom's reply15 Feb 2023, 11:31
Official
 Good day, Natashia K
 
 Thank you for your patience whilst this matter was being investigated.
 
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Unfortunately we were unable to reach you on the nominated contact details on the account.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox