ZV
Zelmarie V

1 reviews | Active since Sept 2021

02 Jul 2024, 09:57

Bad service

Not good service at all!! Rather look for a different service provider. I moved into a new house (same area), have been with Vox for years now, now there is a R 2415 set up fee, without communicating it to me, but still using the old equipment and must do a "self" installation/set up..... and still without internet. Wonderful!!!!! Calls, emails, WhatsApp and still sitting with this headache. Please spare yourself this frustration and money.

0
Replies (2)
Vox Telecom
Vox Telecom's reply02 Jul 2024, 10:36
Official
Good day,  Zelmarie V
 
 Thank you for your review
 
 Please note that the details of your complaint has been sent to the Account Manager for assistance. 
 The set up fee was indicated on the quote sent - Q***

We will make contact with you directly to assist with your complaint. 
Kind Regards, 

 Vox  
Vox Telecom
Vox Telecom's reply04 Jul 2024, 12:37
Official
 Good day,  Zelmarie V  
  
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 
 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox