Bad service
<p>I have constant trouble with my ISP, Vox Telecom, when I moved to them, they said tat a fault will be dealt with between 24 and 72 hours. Every month I am without internet this time it is going into 3 weeks without internet. When I phone, they promised to phone me back with an update but this never happened.</p> <p> </p>
Good day Peet, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good day Peet, thank you for bringing this to our attention. We are currently investigating your request. An agent will be in contact with you shortly.
Regards,
Vox Telecom
Good Day Peet,
You are currently making use of the uncapped line and data services, which is a best effort service.
A fault was logged, where it was established that your service was functional but you were experiencing slow speeds.
We have also logged faults with the upstream service provider for investigation (Reference numbers - 19ATK210217 and 605CPK230217). The upstream service provider did attend and confirmed that they have replaced a hanging/Arial cable, however the internet connection was up. We left the fault open on our side for monitoring purposes.
The upstream service provider also performed testing from the exchange, where no problems were identified.
Referring back to our call recordings, our agents have been in constant communication with you, regarding feedback.
The current feedback is that the upstream service provider will attend to the fault once the weather permits it. Our agents are however in constant communication with the upstream service provider and we will most definitely keep you informed.
Regards,
Vox Telecom
Good Day Peet,
You are currently making use of the uncapped line and data services, which is a best effort service.
A fault was logged, where it was established that your service was functional but you were experiencing slow speeds.
We have also logged faults with the upstream service provider for investigation (Reference numbers - 19ATK210217 and 605CPK230217). The upstream service provider did attend and confirmed that they have replaced a hanging/Arial cable, however the internet connection was up. We left the fault open on our side for monitoring purposes.
The upstream service provider also performed testing from the exchange, where no problems were identified.
Referring back to our call recordings, our agents have been in constant communication with you, regarding feedback.
The current feedback is that the upstream service provider will attend to the fault once the weather permits it. Our agents are however in constant communication with the upstream service provider and we will most definitely keep you informed.
Regards,
Vox Telecom
Afternoon Peet,
We have been in contact with you and it has been confirmed that the issue has now been resolved.
Regards,
Vox Telecom
Afternoon Peet,
We have been in contact with you and it has been confirmed that the issue has now been resolved.
Regards,
Vox Telecom