bad service

Vox has no customer service at all, looks like to have enough busniss and does not need anymore,We have had issue with them now from 27/06/2020. We would have moved the end of august 2020 and we cancelled the contract, about 3 days after we cancelled it, we phoned back to say we will not be moving and want to keep the line. we were advise that will not be done as it is already cancelled and we have to take a new package. So we said fine again. we paid the penalties fee of over R1700.00 and they told us our current package is gone be more now so we said ok we will take the lower package. it was suppouse to be active from the 1st September and yet nothing is active, everyday we phone and get ref numbers cvox***0/t1 - vox***6- and every day we have to phone to find out what is happening and yet nothing is happening. we just get told it is being send to this department and the next. But no one can assist.