Bad sales representatives Worse customer service.

Wish I could give a worse rating than 1 Star. Bad sales representatives Worse customer service.

First a sales representative, arrives at my company on 1 October, to sell me VOX products. I then signed up for a temporary LTE solution as the sales person advised me would be the best option to solve some of my problems. This person was aware i needed the LTE on 01 Nov ,else my company would not be able to function properly. 1. On 01 November the LTE router was delivered, only to find that they delivered the wrong router which would not solve any of my problems which was advised to the sales representative. I then communicated via whatsapp (sales person personal number which he used to communicate with me) and their ticket system. This router could give 1 of my work pcs internet but due to it not having a LAN port, I could not use any of my other PCs, or telephones (VIOP). 2. On 5 November the sales representative told me he got the green light for a credit on the wrong LTE contract (till today no credit on the account), and that I would need to sign a new contract for the correct router. I then signed all the new contracts on 06 November. Vox then deducted more money from my account for the new contract on this day. I was advised the new router will be delivered within 5 days, and it will be marked as urgent. 3. While waiting for the new router to be delivered they cancelled the incorrect router, which then left me with no internet from 15 November. I then advised VOX sales representative via whatsapp and the ticket system on 21 November to cancel everything as I had no option to switch to another provider who got me up and running with new router and internet within 4 hours. At this point still no internet or router from VOX. 4. On 24 November the new router from VOX arrives (19 days later) - I did not take delivery and sent it back)

5. Wednesday I receive a message from the same VOX sales representative to sell me a Fibre option - while none of my tickets has been resolved and no cancellation has been processed. 6. Today the deducted more money from my account for what I don't know. You cant even get a manager or or project manager to call you. You can only log a ticket which doesn't get resolved.

So to recap - Wrong router delivered Only 1 pc could be used via this router due to distance. My company had no VOIP telephone lines for 24 days Correct router took 19 DAYS to be delivered. I have used no connectivity since they cancelled the first router on 15 Nov. They charged me in total almost R3000.00 (no responses received for refund requests) No cancellation has been done yet.

Never again will I do business with them.

***8 customer number