nL
naeem L
1 reviews | Active since Nov 2012
02 May 2024, 15:04
Bad Sales
I entered into a contract with Vox based on the representation made by the sales representative regarding a special offer priced at R499. However, my initial invoice amounted to R599, contrary to the agreed-upon price.
I provided Vox with evidence of the adverti*****t indicating one month free, with the specified price being R499. Despite this, I continued to be debited R599.
Upon requesting contract termination, I was informed of a cancellation fee amounting to R2875. Despite terminating my subscription and service, I received an invoice totaling R4086 the subsequent month.
Helpful (0)
Replies (2)0
Replies (2)Vox Telecom's replyOfficial
02 May 2024, 15:30Good day, Naeem L
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply02 May 2024, 15:30
Official
Good day, Naeem L
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
07 May 2024, 09:44Good day, Naeem L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply07 May 2024, 09:44
Official
Good day, Naeem L
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the debtors team has made contact and assisted accordingly
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
