MV
Michael V
1 reviews | Active since Jul 2020
13 Dec 2021, 09:44
Bad rlservice from vox telecom
Vox has the poorest after sales service. I moved from one property to another and asked 2 months in advanced for them to move my line. Then they came back and said that i had to pay a R2000 cancellation fee as they have put in the line. Which was incorrect cause another service provider has installed the line and i move over to vox telecom as they had better deals. And i dint want to cancel the line as i just wanted to move it from one place to another. Its been 3 weeks now whereby i email them. Call them and i just get ignored by them to find out what is happening to my line. But they are fast to send me emails and messages that my bill is behind. How can someone pay for something they dont get?
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Replies (2)
Vox Telecom's replyOfficial
13 Dec 2021, 11:10 Good day, Michael V
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have also taken note of the Cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have also taken note of the Cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2021, 11:10
Official
Good day, Michael V
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have also taken note of the Cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your query.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
We have also taken note of the Cancellation dispute and have escalated the query for further assistance.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Kind Regards,
Vox
MV
Michael V's updateReviewer Update
13 Dec 2021, 11:29But you didnt install anything. Please wake up. It was a prevouisly installed line that you took over. So please get your facts right and sort out my account cause this is really poor service and funny that you responde only when i report on hello peter.
MV
Michael V's update13 Dec 2021, 11:29
Reviewer Update
But you didnt install anything. Please wake up. It was a prevouisly installed line that you took over. So please get your facts right and sort out my account cause this is really poor service and funny that you responde only when i report on hello peter.