DP
Dorothy P
1 reviews | Active since Sept 2014
31 Oct 2023, 12:37
Bad poor poor service
I am ising the additional phone to log a review against Vox. I rhe wife do the payments for this account each month wether it is on my husbands name or not. FP du Preez The entire family is using it. Same bank account pays for it do not say I am not a verified customer. How is it that you can phone me to sort this out, yet you say I am not a verified customer?! Again no internet access. I can not handle this anymore. Rhis is getting ridiculous.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Oct 2023, 13:26Good day, Dorothy
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation.
The support team will be in contact with the account holder soonest.
Regards
Vox
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation.
The support team will be in contact with the account holder soonest.
Regards
Vox
Best regards,
Vox Telecom's reply31 Oct 2023, 13:26
Official
Good day, Dorothy
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation.
The support team will be in contact with the account holder soonest.
Regards
Vox
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation.
The support team will be in contact with the account holder soonest.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
31 Oct 2023, 13:27Good day, Dorothy
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation
The support team will be in contact with the account holder soonest.
Regards
Vox
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation
The support team will be in contact with the account holder soonest.
Regards
Vox
Best regards,
Vox Telecom's reply31 Oct 2023, 13:27
Official
Good day, Dorothy
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation
The support team will be in contact with the account holder soonest.
Regards
Vox
Vox Notice:
Vumatel GPON Fibre Services FTTH. Sedibeng.
Some customers may experience problems with no connectivity.
Fault has been escalated to Vumatel for investigation
The support team will be in contact with the account holder soonest.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
01 Nov 2023, 14:03Good day , Dorothy
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach the account holder on the nominated contact details on the account.
However, SMS and email notices were sent .
Unfortunately the request had to be closed as we were unable to reach the account holder.
We can confirm that Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach the account holder on the nominated contact details on the account.
However, SMS and email notices were sent .
Unfortunately the request had to be closed as we were unable to reach the account holder.
We can confirm that Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply01 Nov 2023, 14:03
Official
Good day , Dorothy
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach the account holder on the nominated contact details on the account.
However, SMS and email notices were sent .
Unfortunately the request had to be closed as we were unable to reach the account holder.
We can confirm that Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach the account holder on the nominated contact details on the account.
However, SMS and email notices were sent .
Unfortunately the request had to be closed as we were unable to reach the account holder.
We can confirm that Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,