1 reviews | Active since Oct 2012
Bad or No Service Empty promises
<p>Waiting for feedback of why service so bad nobody want to get back to me even after multiple mails sent and multiple times Phone calls.</p> <p> </p> <p>I need to to find out why is the service from Vox adsl support so bad and unprofessional. <br />I have struggle to get my internet to work reliable for more than two weeks. I have ask for a report numerous times but with no feedback just empty promises.</p> <p>I was been sent to Telkom numerous times been told there is no problem with Vox sort out problem with Telkom and then telkom will sent me back to Vox over and over again.</p> <p>Vox did not do all types of testing but are happy to sent me to Telkom over and over and over again.</p> <p>Why must I as the customer Proof to Vox that the problem is with Vox and not with Telkom and why must I spent endless amount of time(more than 3 Hours) on the phone trying to get Vox issues sorted out.</p> <p>Why will no one get back to me with a full report off why there was so many problems.</p> <p>I recieved my phone bill and was charge more than R110 on phone call charges to Vox support number. Who is going to pay for this </p> <p> </p> <p><br /><br /></p>
Good day Gerhard,
Thank you for your query, we have received your Facebook complaint as well. We have since tried to contact you, but could not get hold of you. Kindly provide us with a suitable contact time.
Regards,
Vox Telecom
Good day Gerhard,
Thank you for your query, we have received your Facebook complaint as well. We have since tried to contact you, but could not get hold of you. Kindly provide us with a suitable contact time.
Regards,
Vox Telecom
Now would be good
Now would be good
Thank you Gerhard, an agent will be in contact shortly.
Thank you Gerhard, an agent will be in contact shortly.
Good day Gerhard,
As per the feedback received, we have been in contact with you regarding your complaint. We have advised you that your line is faulty and you will contact your upstream line provider, as your line is not hosted with us.
Your request has been resolved and should you require any further assistance, please feel free to contact our service desk at **********
Regards,
Vox Telecom
Good day Gerhard,
As per the feedback received, we have been in contact with you regarding your complaint. We have advised you that your line is faulty and you will contact your upstream line provider, as your line is not hosted with us.
Your request has been resolved and should you require any further assistance, please feel free to contact our service desk at **********
Regards,
Vox Telecom
