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LM
Laurie M

1 reviews | Active since Aug 2010

10 May 2018, 13:35

Bad on Vox who do not appreciate their old customers!

I have been a customer of Vox for many years and have been happy with their DSL Internet service. I recently checked their web site and found that the price for their capped DSL service was R20 less per month than I had been paying. Upon contacting them, they informed me that the lower price app**** only to NEW customers. Now, what does that say to you? That they are trying to attract new business in a high competitive market? Yes. That they care about their longtime old customers? NO!

Ok then , Vox, if you don't care for my business, then I will take it away from you. Not that you will give a damn.

0
Replies (4)
Vox Telecom
Vox Telecom's reply10 May 2018, 13:58
Official

Good day Laurie.

Thank you for bringing this to our attention.

Kindly note that we will be investigating into this matter for you and provide you with feedback.

Kind Regards

Vox Telecom

LM
Laurie M's update10 May 2018, 16:36
Reviewer Update
What's to investigate? If you want to keep me as a customer, just give me the price that your NEW customers get!
Vox Telecom
Vox Telecom's reply10 May 2018, 16:54
Official

Good afternoon Laurie,

Kindly note that this matter has been escalated to our Accounts Department and feedback will be provided to you soonest.

Thank you.

Vox Telecom.

Vox Telecom
Vox Telecom's reply10 May 2018, 18:22
Official

Hi Laurie,

As per feedback received from our Sales Department, one of our agents have been in contact with you and assisted you with your query.

Should you require anything further, please do not hesitate to contact us.

Kind Regards,

Vox Telecom