SP
Steve P
1 reviews | Active since Dec 2014
31 Jul 2022, 11:46
Bad marketing from Vox Telecom
More than a month ago (15 June), Vox Telecom notified customers via email that they, in partnership with their upstream provider Vumatel, are implementing a line speed increase (double the speed) for a period of three months. Then on 22 June, they extended this to 31 Januare 2023. (NO CHARGE AT ALL SIR!) After several attempts to find out when this will actually happen, I gave up. The support tech's will notify you when they receive an answer from Vumatel (which they apparently do not talk to) weeks later, still no answer or communication when this will actually happen. I think it is very bad marketing to circulate emails for services you have no intention to honour, or implement. After several weeks and no response, that is the only conclusion I have regarding this communication of theirs. I will have to look at another ISP as this type of service is not on. How can one trust them with your connectivity if they cannot answer a simple question? You have to triple check anything you get from them and do not take it on face value... big mistake!
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Replies (7)SP
Steve P's updateReviewer Update
31 Jul 2022, 11:49Just a matter of interest: Out of 4,000+ reviews, 83% is 1 star ratings for Vox, that tells you something....
SP
Steve P's update31 Jul 2022, 11:49
Reviewer Update
Just a matter of interest: Out of 4,000+ reviews, 83% is 1 star ratings for Vox, that tells you something....
Vox Telecom's replyOfficial
31 Jul 2022, 12:31Good day, Steve D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Jul 2022, 12:31
Official
Good day, Steve D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
SP
Steve P's updateReviewer Update
31 Jul 2022, 13:06Hmmmm.... Oh my.... seriously? This is just lip service. I have been in contact with the support team for a while now and have several emails to prove that, including several calls to the same, but no joy. This will be just a continuation of the same, I will not hold my breath for any positive outcome regarding the line speed increase. I do believe the standard answer is: "We will let you know as soon as we receive an answer from Vumatel" (but there is no answer as Vox and Vuma don't talk, apparently)
SP
Steve P's update31 Jul 2022, 13:06
Reviewer Update
Hmmmm.... Oh my.... seriously? This is just lip service. I have been in contact with the support team for a while now and have several emails to prove that, including several calls to the same, but no joy. This will be just a continuation of the same, I will not hold my breath for any positive outcome regarding the line speed increase. I do believe the standard answer is: "We will let you know as soon as we receive an answer from Vumatel" (but there is no answer as Vox and Vuma don't talk, apparently)
SP
Steve P's updateReviewer Update
01 Aug 2022, 18:22Just an update: Vox responded and speed tests were done with screen grabs to confirm results. These were forwarded to Vumatel for action. The current results..... NO INTERNET ACCESS!
How you like them apples?
The problem was logged and with a promise they will get back to me.... hmmmm..... I forgot to ask when.... no joy at all.
How you like them apples?
The problem was logged and with a promise they will get back to me.... hmmmm..... I forgot to ask when.... no joy at all.
SP
Steve P's update01 Aug 2022, 18:22
Reviewer Update
Just an update: Vox responded and speed tests were done with screen grabs to confirm results. These were forwarded to Vumatel for action. The current results..... NO INTERNET ACCESS!
How you like them apples?
The problem was logged and with a promise they will get back to me.... hmmmm..... I forgot to ask when.... no joy at all.
How you like them apples?
The problem was logged and with a promise they will get back to me.... hmmmm..... I forgot to ask when.... no joy at all.
SP
Steve P's updateReviewer Update
02 Aug 2022, 08:26The current "No Internet connection" was reported yesterday to Vox, they in turn reported it to Vumatel and will report back (that is yesterday)
As usual, no feedback after a promise to do so. I have tried with Vox again this morning as I am not able to contact Vumatel directly..... another useless ticket generated.....
Must say, I am ready to rio the useless equipment off the wall and go LTE.. Being an old customer of Vox Telecom, I always promoted them as a great service provider, hardly any problems. Now I tried to clarify a communication they sent, and suddenly I am without internet and nobody knows what is happening.
Is this the way old customers are treated? Shame on Vox!
As usual, no feedback after a promise to do so. I have tried with Vox again this morning as I am not able to contact Vumatel directly..... another useless ticket generated.....
Must say, I am ready to rio the useless equipment off the wall and go LTE.. Being an old customer of Vox Telecom, I always promoted them as a great service provider, hardly any problems. Now I tried to clarify a communication they sent, and suddenly I am without internet and nobody knows what is happening.
Is this the way old customers are treated? Shame on Vox!
SP
Steve P's update02 Aug 2022, 08:26
Reviewer Update
The current "No Internet connection" was reported yesterday to Vox, they in turn reported it to Vumatel and will report back (that is yesterday)
As usual, no feedback after a promise to do so. I have tried with Vox again this morning as I am not able to contact Vumatel directly..... another useless ticket generated.....
Must say, I am ready to rio the useless equipment off the wall and go LTE.. Being an old customer of Vox Telecom, I always promoted them as a great service provider, hardly any problems. Now I tried to clarify a communication they sent, and suddenly I am without internet and nobody knows what is happening.
Is this the way old customers are treated? Shame on Vox!
As usual, no feedback after a promise to do so. I have tried with Vox again this morning as I am not able to contact Vumatel directly..... another useless ticket generated.....
Must say, I am ready to rio the useless equipment off the wall and go LTE.. Being an old customer of Vox Telecom, I always promoted them as a great service provider, hardly any problems. Now I tried to clarify a communication they sent, and suddenly I am without internet and nobody knows what is happening.
Is this the way old customers are treated? Shame on Vox!
Vox Telecom's replyOfficial
08 Aug 2022, 09:10 Good day, Steve D
Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed.
Kind Regards,
Vox
Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed.
Kind Regards,
Vox
Vox Telecom's reply08 Aug 2022, 09:10
Official
Good day, Steve D
Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed.
Kind Regards,
Vox
Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed.
Kind Regards,
Vox
SP
Steve P's updateReviewer Update
08 Aug 2022, 13:09Hahahahahahaha!!!
From Vox:
"Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed. "
Oh my... I wish that was true, the only contact I got was an email on 2 August stating that my service request was updated with a new reference number. An email earlier the same day states the same as above; "we tried to call but were unable to reach you....." My response to the email was: " I am available, I would suggest you either leave a message to return your call or try again as I am sometimes in a meeting and not available when you call. "
I do have the Vox support number on my phone should they call. If the person calling is doing so from a different number, leave a message or forever hold your peace.
So, what operators at Vox do if they cannot talk to you (or apparently cannot reach you but do not leave a message), is close the ticket and forget about it. I have had it... I really don't care about the service anymore and will cancel my service with them shortly. This is sad to me as I have been a customer with them for many years and referred people to them on several occasions.
Now I will not be a supporter anymore. A simple issue taking weeks to resolve and no results.
No more.... Keep the ticket closed, consider all open tickets as closed, I do not have a problem anymore, I know what to do.
From Vox:
"Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed. "
Oh my... I wish that was true, the only contact I got was an email on 2 August stating that my service request was updated with a new reference number. An email earlier the same day states the same as above; "we tried to call but were unable to reach you....." My response to the email was: " I am available, I would suggest you either leave a message to return your call or try again as I am sometimes in a meeting and not available when you call. "
I do have the Vox support number on my phone should they call. If the person calling is doing so from a different number, leave a message or forever hold your peace.
So, what operators at Vox do if they cannot talk to you (or apparently cannot reach you but do not leave a message), is close the ticket and forget about it. I have had it... I really don't care about the service anymore and will cancel my service with them shortly. This is sad to me as I have been a customer with them for many years and referred people to them on several occasions.
Now I will not be a supporter anymore. A simple issue taking weeks to resolve and no results.
No more.... Keep the ticket closed, consider all open tickets as closed, I do not have a problem anymore, I know what to do.
SP
Steve P's update08 Aug 2022, 13:09
Reviewer Update
Hahahahahahaha!!!
From Vox:
"Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed. "
Oh my... I wish that was true, the only contact I got was an email on 2 August stating that my service request was updated with a new reference number. An email earlier the same day states the same as above; "we tried to call but were unable to reach you....." My response to the email was: " I am available, I would suggest you either leave a message to return your call or try again as I am sometimes in a meeting and not available when you call. "
I do have the Vox support number on my phone should they call. If the person calling is doing so from a different number, leave a message or forever hold your peace.
So, what operators at Vox do if they cannot talk to you (or apparently cannot reach you but do not leave a message), is close the ticket and forget about it. I have had it... I really don't care about the service anymore and will cancel my service with them shortly. This is sad to me as I have been a customer with them for many years and referred people to them on several occasions.
Now I will not be a supporter anymore. A simple issue taking weeks to resolve and no results.
No more.... Keep the ticket closed, consider all open tickets as closed, I do not have a problem anymore, I know what to do.
From Vox:
"Thank you for your patience.
Kindly note that we have tried to contact you with no success with regards to your cancellation request.
The request has now been closed due to the lack of feedback, please feel free to contact us should you wish to proceed. "
Oh my... I wish that was true, the only contact I got was an email on 2 August stating that my service request was updated with a new reference number. An email earlier the same day states the same as above; "we tried to call but were unable to reach you....." My response to the email was: " I am available, I would suggest you either leave a message to return your call or try again as I am sometimes in a meeting and not available when you call. "
I do have the Vox support number on my phone should they call. If the person calling is doing so from a different number, leave a message or forever hold your peace.
So, what operators at Vox do if they cannot talk to you (or apparently cannot reach you but do not leave a message), is close the ticket and forget about it. I have had it... I really don't care about the service anymore and will cancel my service with them shortly. This is sad to me as I have been a customer with them for many years and referred people to them on several occasions.
Now I will not be a supporter anymore. A simple issue taking weeks to resolve and no results.
No more.... Keep the ticket closed, consider all open tickets as closed, I do not have a problem anymore, I know what to do.