SM
Sifiso M
1 reviews | Active since Sept 2023
16 Apr 2024, 11:48
Bad inquiry resolution.
As I called their customer care like about my package disconnection after making me hold the line for 30mins while their automated voice controller keeps on saying “there are no callers ahead of you” the consultant I was allocated assured me he was going to log a ticket for me and then get back to me after doing that, I waited for another 3 hours expecting a call which didn’t come through I finally call again(waiting another 10mins) only to be told that the guy didn’t log the ticket and the only ticket logged was the one I logged myself . And now I have to waiting another 72 hours on top of the 24 hour I’ve spent without internet?
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 Apr 2024, 12:01Good day, Sifiso M
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply16 Apr 2024, 12:01
Official
Good day, Sifiso M
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Best regards,
Vox Telecom's replyOfficial
16 Apr 2024, 12:01Good day, Sifiso M
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply16 Apr 2024, 12:01
Official
Good day, Sifiso M
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the fault logged today is still open on the reference VOX***1
The Support team will follow up with the Network Provider, Metrofibre FNO reference number: #240001 on the progress of the fault and update you on the status.
Kind Regards,
Vox
Best regards,
SM
Sifiso M's updateReviewer Update
16 Apr 2024, 12:23Hello.
Thank you for your response.
But I feel like it doesn’t cover any of the issues I wrote about and is not really helpful.
1. Your customer enquiry service is bad. And
2.I can not wait any longer for my package to be reconnected since I’ve been without internet for 24 hours now, I need it to work.
Please help me with those issues I already had the Metrofibre reference number.
Thank you for your response.
But I feel like it doesn’t cover any of the issues I wrote about and is not really helpful.
1. Your customer enquiry service is bad. And
2.I can not wait any longer for my package to be reconnected since I’ve been without internet for 24 hours now, I need it to work.
Please help me with those issues I already had the Metrofibre reference number.
SM
Sifiso M's update16 Apr 2024, 12:23
Reviewer Update
Hello.
Thank you for your response.
But I feel like it doesn’t cover any of the issues I wrote about and is not really helpful.
1. Your customer enquiry service is bad. And
2.I can not wait any longer for my package to be reconnected since I’ve been without internet for 24 hours now, I need it to work.
Please help me with those issues I already had the Metrofibre reference number.
Thank you for your response.
But I feel like it doesn’t cover any of the issues I wrote about and is not really helpful.
1. Your customer enquiry service is bad. And
2.I can not wait any longer for my package to be reconnected since I’ve been without internet for 24 hours now, I need it to work.
Please help me with those issues I already had the Metrofibre reference number.
Vox Telecom's replyOfficial
19 Apr 2024, 10:30Good day, Sifiso
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply19 Apr 2024, 10:30
Official
Good day, Sifiso
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,