BAD FTTH CUSTOMER SERVICE

My fiance informed both Vumatel and VOX we were moving with more than 2 weeks notice. We have constantly had to follow up as to when we will have connectivity at the new apartment. Everything is on the system, the new unit has a vumatel CPE and was active before we moved in. We STILL have no connectivity and have no been informed that it is 4 - 6 weeks. this is not acceptable, surely its simply a matter of connecting to the new CPE. We both work after hours from home and this is now directly impacting our finances. this needs to be sorted ASAP. Vox is quick to debit your account but when we need assistance NOONE calls back and we are forced to make endless calls to get 0 answers or told to call BACK as the consultant is busy.. UNACCEPTABLE!!!!