Bad Fibre servicec

Item: Vox Telecom
Rating: 1
Author: Gerhard S

After 3 weeks i was told my fibre line is active and that i will receive my router. After receiving my router i plugged it in and followed the self-install video on youtube only to find the steps isnt working after numerous phone calls to vox they tell me the line has not been activated and that they will escalate the matter to a manager at Vuma and i will receive a call shortly after 2 hours still nothing this is really bad service.

Helpful (0)

Replies (4)

Vox Telecom's replyOfficial

06 Jun 2023, 13:24

Good day, Gerhard S

Thank you for your review.

Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply06 Jun 2023, 13:24

Official

Gerhard S's updateReviewer Update

06 Jun 2023, 13:28

I am planning on canceling my line with vox if i dont get feedback within the next hour

Gerhard S's update06 Jun 2023, 13:28

Reviewer Update

I am planning on canceling my line with vox if i dont get feedback within the next hour

Gerhard S's updateReviewer Update

06 Jun 2023, 13:28

and i will not be held liable for any cost

Gerhard S's update06 Jun 2023, 13:28

Reviewer Update

and i will not be held liable for any cost

Vox Telecom's replyOfficial

22 Jun 2023, 08:01

Good day Gerhard S

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that line has been activated and the installation has been completed.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply22 Jun 2023, 08:01

Official