TS
Thembeka S

1 reviews | Active since Jul 2020

12 Oct 2023, 20:03

Bad fibre connection network

In 3D months i've been signed the internet has cut off atleast 3 times . Worst mistake I've made when choosing a Fibre connection network was signing up with Vox. The internet connection cuts off randomly without any notice or explanations when calling the the client services line, you 1st have to wait forever to get someone on the line. Then will have to wait for Zoom to fix the issue even for issues that can be fixed remotely. ( they don't have technical team on the line ) Oh ! Why didn't I just sign up with Zoom instead ? Oh hya you can take up to 3 days without internet !! If you gonna use the internet for work rather not !! Look for the better alternative. That's my experience with them. I wouldn't choose or recommend this service provider to anyone.

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Replies (2)
Vox Telecom
Vox Telecom's reply12 Oct 2023, 20:45
Official
Good day Thembeka S ,

We have received and acknowledge your complaint. 

The details of your complaint has been escalated internally for investigation and urgent attendance. 

We will contact you very soon to assist with the resolution and/or feedback of your complaint. 

We will contact you shortly to assist with the resolution of your complaint.

Kind Regards
Vox Team
Vox Telecom
Vox Telecom's reply17 Oct 2023, 10:37
Official
Good day, Thembeka S
 
Thank you for your patience while this matter was being investigated.
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox