bad experience.

so disappointed in the vox service, i've made so many engagements requesting my account to be updated. i've made direct payment on the day i missed my debit, and have been requesting assistance from VOX to ammend my account and confirm receipt of my payment subsequently after that. i've been following up for the longest time via email and calling accounts, an agent picked up my call after 20-30 minutes of waiting to then have my call dropped. friday evening i contacted the support desk, and was finally able to get through to an agent who advised to call the accounts department in the morning at 08:00, okay cool. when i called the accounts department at to find that the business hour for them is only monday to friday and not on weekends, but was told otherwise. i tried calling accounts this morning since 08:00 this morning no joy. im unable to work since my interent is down. and been on hold trying to route at least to the support team to follow up on my query since 9am this morning. starting to think if VOX only priotiz business customers over home users customers. been sening multiple emails to accounts and multiple refernce numbers are being generated. such an inconvenience