Bad customer support

Good day

My fibre line has been down since tuesday.

When contacting vox they say there is a waiting time of up to 72 hours to repair.

They also never give you a call back when they say they will phone you back.

When calling and wanting to speak to a manager i got told sorry we can not give you a managers contact details.

Nobody can assist.

This is very poor service and i am actually at the point of cancelling my contract with vox.

Also when speaking to the accounts ladies they said they would need to check with a manager to see if they can credit my account for the days that i have been offline and i still haven't heard if this is happening.

I will not be recommending this to anyone as the service that i have received is not good at all.

Regards