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Pontsho M
1 reviews | Active since Mar 2021
14 Jan 2025, 09:39
Bad customer service,experience and satisfaction
Bad service I’m receiving since from October. I never missed and every month I recieve suspend messages and emails. Every month I’m asked to send through statements and proof of payment. Every month I’m being told the same thing that payment is located and you will never receive the messages. My service is suspended and no one is helping. Bad customer satisfaction.
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Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
14 Jan 2025, 10:15Good day, Pontsho M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply14 Jan 2025, 10:15
Official
Good day, Pontsho M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the Debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
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Pontsho M's updateReviewer Update
14 Jan 2025, 10:33Do i have to do this every month?
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Pontsho M's update14 Jan 2025, 10:33
Reviewer Update
Do i have to do this every month?
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Pontsho M's updateReviewer Update
14 Jan 2025, 12:44I’m still waiting for the email as promised but there’s still nothing
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Pontsho M's update14 Jan 2025, 12:44
Reviewer Update
I’m still waiting for the email as promised but there’s still nothing
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Pontsho M's updateReviewer Update
15 Jan 2025, 06:51The worst service ever from the lady who contacted me yesterday. Vox doesn’t care about their customers. This lady promised to solve my problem and I’m still waiting for her email. False information she provided and worse advice ever .
PM
Pontsho M's update15 Jan 2025, 06:51
Reviewer Update
The worst service ever from the lady who contacted me yesterday. Vox doesn’t care about their customers. This lady promised to solve my problem and I’m still waiting for her email. False information she provided and worse advice ever .
PM
Pontsho M's updateReviewer Update
15 Jan 2025, 06:54I have to make means of connecting to internet but I have paid for my WiFi. I’m very disappointed. There’s few of them who are assets to a company that lady it’s just a liability and providing disgusting services to the customer.
PM
Pontsho M's update15 Jan 2025, 06:54
Reviewer Update
I have to make means of connecting to internet but I have paid for my WiFi. I’m very disappointed. There’s few of them who are assets to a company that lady it’s just a liability and providing disgusting services to the customer.
Vox Telecom's replyOfficial
17 Jan 2025, 11:14Good day, Pontsho
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 Jan 2025, 11:14
Official
Good day, Pontsho
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox