EK
Elie K
1 reviews | Active since Mar 2023
12 Aug 2023, 09:59
Bad customer service of releasing fibre line when canceling
Bad customer service. They quick to cancel your line on the 1st of the Month but still waiting for the Fibre line to be released to move to another ISP, 12 days later. They hold you hostage and make your move to another ISP very difficult. Speaking to a Manager didn't even help escalate the process.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Aug 2023, 10:53Good day Elie K
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Retentions team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Retentions team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's reply12 Aug 2023, 10:53
Official
Good day Elie K
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Retentions team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Retentions team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox Telecom's replyOfficial
15 Aug 2023, 14:06 Good day, Elie K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply15 Aug 2023, 14:06
Official
Good day, Elie K
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the line has been released.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox