CR
Courage R
1 reviews | Active since Jul 2021
21 Jun 2023, 04:52
Bad customer service
The worst service ever when you need help they dont pick up calls. After picking up they keep referring you to different departments bad service. I have been using their wifi for 2 years now i cant wait to cancel the contract. I paid for my wifi yesterday im a student i need the wifi everyday. They told me after 24 hrs it will be working and please send us proof of payment which I did. Still the wifi is not working. This could be my last time to use this **** wifi provider.
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
21 Jun 2023, 07:36Good day ,Courage R
Thank you for the review. The payment has been allocated and your account is active.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated, payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal , you can make immediate payments on our Customer portal by visiting www.vox.co.za
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for the review. The payment has been allocated and your account is active.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated, payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal , you can make immediate payments on our Customer portal by visiting www.vox.co.za
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Vox Telecom's reply21 Jun 2023, 07:36
Official
Good day ,Courage R
Thank you for the review. The payment has been allocated and your account is active.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated, payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal , you can make immediate payments on our Customer portal by visiting www.vox.co.za
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox
Thank you for the review. The payment has been allocated and your account is active.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated, payments may take up to 24 hours to be allocated to your account.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal , you can make immediate payments on our Customer portal by visiting www.vox.co.za
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Regards
Vox