BvdB
Barnett van der Bergh
1 reviews | Active since Sept 2013
11 Jan 2025, 10:57
Bad customer service
I received the worst service from Vox. We moved house and I needed to cancel my line which did on 18 November 2024. I still have 2 lines and still paying for 2nd line at old house. I have been discussing this with Vox since then, just as I get excited that it will be resolved it stays the same and now they want to suspend my account. On 8 January Vox phoned me informing me it was their mistake and still no change. I should ask them for a new holiday, they consumed my holiday. I would just like my issue resolved. We waited for 2 weeks for installation as well.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 Jan 2025, 12:29 Good day, Barnett !
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales team for investigation and resolution.
You will be provided with feedback once the investigation is concluded.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales team for investigation and resolution.
You will be provided with feedback once the investigation is concluded.
Kind regards,
Vox
Vox Telecom's reply11 Jan 2025, 12:29
Official
Good day, Barnett !
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales team for investigation and resolution.
You will be provided with feedback once the investigation is concluded.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales team for investigation and resolution.
You will be provided with feedback once the investigation is concluded.
Kind regards,
Vox
Vox Telecom's replyOfficial
16 Jan 2025, 11:21 Good day, Barnett
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 Jan 2025, 11:21
Official
Good day, Barnett
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the cancellation team has made contact and assisted with the billing dispute.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox