CM
Charmaine M
1 reviews | Active since Jun 2012
23 Mar 2023, 11:15
Bad customer service
Vox has the worst customer service ever. I've been trying to cancel my contract for almost a month now. No one bothers to get back to you. I've requested a early line release & said it will take 7 working days, it's been 11 working days & still no reply. Phoned them again yesterday & the person handling the matter is on leave, so no one else follows up. When there's an issue with the connection, they NEVER get back to you with a reason why it happened.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
23 Mar 2023, 12:42Good day, Charmaine
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply23 Mar 2023, 12:42
Official
Good day, Charmaine
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Cancellation team to investigate the matter and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
CM
Charmaine M's updateReviewer Update
27 Mar 2023, 09:46Still No one has contacted! Why not?!
CM
Charmaine M's update27 Mar 2023, 09:46
Reviewer Update
Still No one has contacted! Why not?!
CM
Charmaine M's updateReviewer Update
27 Mar 2023, 09:54When I phoned no one can give me a straight answer. I have been having issues with Vox for more than 2 years. NO ONE can ever give a straight answer, there's always issues
CM
Charmaine M's update27 Mar 2023, 09:54
Reviewer Update
When I phoned no one can give me a straight answer. I have been having issues with Vox for more than 2 years. NO ONE can ever give a straight answer, there's always issues
Vox Telecom's replyOfficial
28 Mar 2023, 07:48Good day, Charmaine
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been released.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been released.
Regards
Vox
Vox Telecom's reply28 Mar 2023, 07:48
Official
Good day, Charmaine
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been released.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been released.
Regards
Vox