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Trevor T

1 reviews | Active since Feb 2021

03 Jan 2026, 10:14

Bad customer service

Poor Customer service only answer to new installations when called even though they say on WhatsApp that accounts are open till 2pm. I had paid my account on the 31st of December 2025... but then was debited from my bank account 2 days later again... and now I can get through to accounts and need my money back. That was debited

0
Replies (4)
Vox Telecom
Vox Telecom's reply03 Jan 2026, 10:31
Official
Good day Trevor T, 

Thank you for your enquiry. We appreciate your patience as we investigate this matter further. 

Your enquiry has been escalated to the Accounts team, and feedback will be provided as soon as possible.

Please note that we will communicate directly via our official company channels, as listed on our website. 

Thank you for your understanding.

Kind Regards,

Vox
TT
Trevor T's update03 Jan 2026, 10:34
Reviewer Update
My Account is ***.
Phone number is ***.
I will be waiting for your response...
Vox Telecom
Vox Telecom's reply03 Jan 2026, 10:38
Official
Your account has been allocated .Thank you.

Further feedback will be provided by the Accounts team.
Vox Telecom
Vox Telecom's reply15 Jan 2026, 09:56
Official
Good day,  Trevor T, 

 Thank you for your patience whilst this matter was being investigated. 
  
Kindly note that we have received confirmation that the Finance Department that the query has been resolved, thank you for the compliment received. 
 

Regards
Vox