iM
innocentia M
1 reviews | Active since Jun 2013
28 Mar 2022, 22:43
Bad customer service
Very bad customer services, had accounts manager called Amy, she messed up my account- new accounts manager Melani appointed. Worse than the one before, you call to get assistance, the phone just rings. You leave a message they don't call u back. You send email they don't reply. Your service suck. You don't even deserve a star
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
29 Mar 2022, 07:20Good day, Innocentia M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply29 Mar 2022, 07:20
Official
Good day, Innocentia M
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
iM
innocentia M's updateReviewer Update
30 Mar 2022, 18:51*** Sibongile Munyai
iM
innocentia M's update30 Mar 2022, 18:51
Reviewer Update
*** Sibongile Munyai
iM
innocentia M's updateReviewer Update
01 Apr 2022, 18:23Now again we don't have wifi, we were told it has been reinstated and given a long number efeea2d903e
Can we pls get this sorted, we work wit the wifi. R we again going to be expected to pay.
This is really really bad service
Can we pls get this sorted, we work wit the wifi. R we again going to be expected to pay.
This is really really bad service
iM
innocentia M's update01 Apr 2022, 18:23
Reviewer Update
Now again we don't have wifi, we were told it has been reinstated and given a long number efeea2d903e
Can we pls get this sorted, we work wit the wifi. R we again going to be expected to pay.
This is really really bad service
Can we pls get this sorted, we work wit the wifi. R we again going to be expected to pay.
This is really really bad service
Vox Telecom's replyOfficial
12 Apr 2022, 08:12Good day, Innocentia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 08:12
Official
Good day, Innocentia M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's replyOfficial
30 Apr 2022, 15:41Hi, Innocentia M
The balance is R12.58 , The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the account holder , the nominated contact details on the account.
Regards
Vox
The balance is R12.58 , The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the account holder , the nominated contact details on the account.
Regards
Vox
Vox Telecom's reply30 Apr 2022, 15:41
Official
Hi, Innocentia M
The balance is R12.58 , The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the account holder , the nominated contact details on the account.
Regards
Vox
The balance is R12.58 , The necessary amendments have been made on your Vox Account.
An updated Statement has been sent to the account holder , the nominated contact details on the account.
Regards
Vox