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AE
Ashley E

1 reviews | Active since May 2025

24 May 2025, 11:35

Bad customer service

Been trying to call and email them to help me solve my internet problem there is just no response from them Quik to ask for money but lag of customer service to resolve your problem

0
Replies (4)
Vox Telecom
Vox Telecom's reply24 May 2025, 12:05
Official
Good day Ashley E,

Thank you for your enquiry. We appreciate your patience as we investigate this matter further. 

Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.

Please note that we will communicate with you directly via our official company channels, as listed on our website. 

Thank you for your understanding.

Kind Regards,

Vox
AE
Ashley E's update24 May 2025, 17:38
Reviewer Update
Still waiting on someone to call me !!
Vox Telecom
Vox Telecom's reply24 May 2025, 17:43
Official
Hi, Ashley.
Kindly note that a reminder has been sent to Technical and an agent will be in touch with you soon.
Regards,
Vox
Vox Telecom
Vox Telecom's reply30 May 2025, 13:13
Official
  Good day,  Ashley.

 Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox