1 reviews | Active since Jul 2024
Bad customer service
As I have been using Vox telecom fiber from 2023 I have experienced a very bad service from the company which I have been paying my monthly payments however I didn't make any payment in September 2023 which the connectivity was not provided due to not making any payment however I received notification statement that I owe more than R3000 in January 2024 which there was no connectivity provided to me from September 2023 till present there is still no connectivity even now and I started making payments to the service provider from April 2024 however I haven't received any connectivity or any service from the company as they are quite.
I have been going up and down trying to get hold of them however I got no luck in getting hold of the company itself.
I am not happy at all with how they conduct business because at the of the day as a customer what I have experienced and still experiencing even now, it breaks my heart which means to me personally there is no good customer service from the organization at all.
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordigly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted accordigly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox