1 reviews | Active since Feb 2017
BAD CUSTOMER SERVICE, BAD MANAGEMENT, MISINFORMATION. LACK OF COMMUNICATION, JUST OVER ALL SHADY
Good morning Shawn
Honestly I am not even going to waste my time and energy on you and your terms and conditions. Just let me know how to sort my account out because of you peoples stupidity my account is now showing arrears. Which I have never had. I suggest instead of just focusing on your terms and conditions you learn how to be more transparent to your clients and also to understand your business properly. Stop ****y trapping your customers then you come with terms and conditions.
I don’t mean to sound insulting but in all my years this is worst company I have ever dealt with. Imagine accounts going into arrears because the staff is ill informed, the only thing the manager understands is terms and conditions and everybody just cross migrates information because nobody actually understands what is going on. And worse you people don’t even have the decency to get back to your customers when they require assistance, unless of course they need to throw tantrums. I have been trying to get this account sorted since the 13th and nobody even bothered calling me or anything until I had to call back.
How do I get my account resolved and active again.
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to your collection manager to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved , Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Accounts Department that the billing dispute on your account has been resolved , Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The Vox Accounts Department is available from Monday’s to Friday’s between 08:00 am and 17:00 pm
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox