1 reviews | Active since Dec 2018
Bad customer service and unreliable
Service down the drain, if you want to charged for a service and not get assistance go for VOX. Customer Service can't help you with a line that is faulty and keeps you hanging to get an answer. Phoned so many times to sort issues and still get billed full monthly service but get no service, only to have one day of service in the month. If you want to cancel then they have ten thousand excuses and charges they want to bill you, now I have been with them for three years but as time goes so does the service. Definitely not worth the time and effort if you looking for reliability. Accounts only assist you when it suits them and no response on emails send NONE! And guess what still no internet service...just great!!
Thank you for your review.
Kindly note that we have escalated the details of your query to the Support Management team for further assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have escalated the details of your query to the Support Management team for further assistance.
We will investigate the details of your complaint and contact you to assist with the resolution thereof.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also sent a retraction quote to stop the cancellation as requested.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
We also sent a retraction quote to stop the cancellation as requested.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
