1 reviews | Active since Oct 2021
Bad customer service and taking advantage of customers
I had a Vox account which I opened mid year in 2021 and in 2023 on Feb we moved houses. I sent an email to them to modify that I am moving. Vox took a month to respond and when they acknowledge my email they said I must pay a month's subscription because I noticed them late. I sent them the email that I initially sent and it took them another weeks for them to respond. We eventually moved and I took the device with me. The lady in their accounts department said , they sent someone to collect the items so I asked her where did they send the person because I have the device and I still have it with me. Now they have handed me over for collection for device they never collected and got subscription fee for something that I have notified them. I will not pay it, I have proof and if it means I must take it to ombudsman I will ,, I refuse to pay for this
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
I haven't received any communication from your accounts department. Your finance department they are not effective and efficient at all, I am sorry to say this. We are here because of their bad customer service, ignoring me because they are big organisation. I will wait for them to send the communication you are referring to, at this stage I have received non from them
I haven't received any communication from your accounts department. Your finance department they are not effective and efficient at all, I am sorry to say this. We are here because of their bad customer service, ignoring me because they are big organisation. I will wait for them to send the communication you are referring to, at this stage I have received non from them