Bad customer service and poor service delivery.

VOX is highly efficient! Highly efficient at sending monthly account statements and reminding you that if you don’t pay they would disconnect your WIFI.

I have experienced 2 days of outage in a space of 3 days. No curtesy of informing you that there’s an outage, no prior warning. When one emails to enquire you receive a ticket number and once the problem is solved there is no apology for error from their side just that the matter is resolved. Only once you demand to know what the causes the outage will they apologize then tell you how efficient their technical staff are.

They are quick to quote clauses when asking them what they would do to compensate for downtime. Their contracts are designed to cover themselves as a loop whole to deliver bad customer service. They are not big on service delivery but huge on collecting funds.

It is almost impossible to get hold of them telephonically. At the the start of the call you are always number 10 and when you finally get to number one 25 minutes later you are sent straight to voicemail.

In all their emails they remind you about there “capable technical engineers working 24/7”. Evidently this is not the case after spending two whole days without wifi.

I’m pretty sure that their response to this review would be the same as that of Shireen’s whereby they quote clauses to cover themselves for poor customer service and putrid service delivery.