Bad customer Service and *********** Account Managers/Collection Managers

I lost my job recently due to Covid, and I was blessed with another one, due to me not starting a full month I could not make a payment via debit order for my Vox account.

I called your account team and requested my debit please be stopped and ill pay a double debit to make up the shortfall of the last debit (January)

Now I get an email threatening a termination of service!! I am disgusted in your service and your non compassion for a customer who never ever missed a payment, you collections team has no sense of responsibility and my request was not even lodged on the account as I have requested.

Now you bully me to pay in R400 to keep the account open, money I don't have!!!!! Dane clearly does not care anything as she has a nice cushy job.

You make me sick Vox, I am disappointed in the manner how this is done, not even a phone call to me to speak to me, no you have to email me like a bunch of ***ards.

Why not pull the recording and hear what was said, instead of doing this callous act.... you can come and take your **** off my property, Ill never ever use your services again.