lW
linda W
1 reviews | Active since Apr 2023
13 Apr 2023, 16:21
Bad customer service
I have just move into a new house and was now trying to get my vox Fibre reinstalled at my new address so as per my phone discussion with vox I need to cancel my subscription and pay the almost R4000 and then order a new subscription I told the operator that I will not pay the cancelation fee for I don't want to cancel just move it to my new address. Sorry vox but I've had a bad experience since day one. The internet it self is awesome but you lack customer service. I will now find myself a new service provider.
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Vox Telecom's replyOfficial
13 Apr 2023, 18:21Good day, Linda
Thank you for your review.
Kindly note that unfortunately fibre services cannot be transferred from one premises to another.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Although unused data will be rolled over to a new fibre service, the relocation nonetheless necessitates a cancellation of the Service.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation.
The Cancellations team did attempt to make contact when the initial cancellation was received. Unfortunately they were unable to reach you and therefore an email was sent.
We have asked that the team attempt to contact you again.
Kind Regards,
Vox
Thank you for your review.
Kindly note that unfortunately fibre services cannot be transferred from one premises to another.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Although unused data will be rolled over to a new fibre service, the relocation nonetheless necessitates a cancellation of the Service.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation.
The Cancellations team did attempt to make contact when the initial cancellation was received. Unfortunately they were unable to reach you and therefore an email was sent.
We have asked that the team attempt to contact you again.
Kind Regards,
Vox
Vox Telecom's reply13 Apr 2023, 18:21
Official
Good day, Linda
Thank you for your review.
Kindly note that unfortunately fibre services cannot be transferred from one premises to another.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Although unused data will be rolled over to a new fibre service, the relocation nonetheless necessitates a cancellation of the Service.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation.
The Cancellations team did attempt to make contact when the initial cancellation was received. Unfortunately they were unable to reach you and therefore an email was sent.
We have asked that the team attempt to contact you again.
Kind Regards,
Vox
Thank you for your review.
Kindly note that unfortunately fibre services cannot be transferred from one premises to another.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator.
Accordingly, the provision of the Circuit is not transferrable to another premises.
Although unused data will be rolled over to a new fibre service, the relocation nonetheless necessitates a cancellation of the Service.
Notwithstanding that the cancellation is necessitated by relocation, Vox will recover such costs associated with such cancellation.
The Cancellations team did attempt to make contact when the initial cancellation was received. Unfortunately they were unable to reach you and therefore an email was sent.
We have asked that the team attempt to contact you again.
Kind Regards,
Vox