Bad customer service

This has been a disaster since day 1. I have been struggling to understand what the situastion is. False information about our account was given, we have receive a suspen notice with payment that is not allocated corrected. After countless emails, numbers of phonecalls being sifted from department to department while in telephine conversation I still do not have any answers. This account is register in Stef**** Jacobs Spamers but I am managing it. I did request a details change on Monday the 8th of May but no Respons was given. The Statement and Profoma Invice have 2 different amounts on. The Salesperson doesnt assist at all and ignore my calls. I have logged ticket after ticket on the Vox Portal and sent 4 to 6 emails inconnection with this matter. This morning I called the office and the lady was not helpfull at all Will hellopeter maybe help?..