Bad customer service

Good day , I had experience bad customer service , i contacted vox and chat to the technician to assist me with my issue , then as they busy investigating what issue is the chat gets ended and just closed and the issue remains where i was the first time around and this is everytime i make use of tha chat this happens. I Do not phone as we use your own airtime to be help up in a cue when you do get help your airtime finish then have to phone again and start at back of cue . Last time I check i paying every month on time for this poor services and all I ask is to check what the issue is than to be ******** and give such poor service like I said it's not the first time at all . I asked to connect my own router as the mikrotik router range is bad as i can see and they just give me my username and password and I must configure my own router with now real or usefull steps how to do so , I need a technical manager to contact me urgently or else I will move my business elsewhere