Bad customer service

Hi.. I rated 1 star cos it won't allow me to rate zero stars I am logging a complaint yet again about the bad customer service I am receiving from Vox.... I logged a call on Thursday last week 24 March 2022 about my Fibre line at home not working... When you call,they give you the option to leave your number when the que is long and they will contact you back.. I have left my number 3 times 4 and 3 days ago and I'm still waiting for the call back. I use my airtime to contact them and after waiting 15 mins at times when they do answer they put the phone down... Not once but 3 times... So I have spent about R150 to contact them only to have the call put down in my ear... As of today I still have not had feedback on when my line will be repaired.. I was informed that a tech would be here on Monday and as of now I have still heard nothing... I as a customer needs to continually call them only for them to tell me that a ticket will be logged and I will be contacted.. And still I haven't been contacted... But just miss your payment by one day and they real quick to suspend your line... If only they were as efficient in repairs as they are in suspending.... I know I'm just one of about 1000s of customers so why should they care about 1 customer as they have 1000s more they can take advange off...