HVdW
Henco Van der Westhuizen
1 reviews | Active since Mar 2023
30 Mar 2023, 20:36
Bad customer service
After 4 weeks trying to get our wifi moved and still nothing. A week has gone by, I've sent 4 emails and tried to call numerous times but I get no answer or a call back. Complete radio silence from Vox. I would not recommend their services at all
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
31 Mar 2023, 07:37Good day, Henco
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply31 Mar 2023, 07:37
Official
Good day, Henco
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for entrusting us with your service request.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's replyOfficial
31 Mar 2023, 10:27Good day, Henco
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply31 Mar 2023, 10:27
Official
Good day, Henco
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2023, 10:46Good day Henco,
Thank you for your patience whilst this matter was being investigated.
Since the complex is not live wiht the initial Network Provider, the order has been cancelled accordingly A new order has been place and processed for Octotel 25/25Mbps as per X*** .
The Project Management team will keep you updated.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Since the complex is not live wiht the initial Network Provider, the order has been cancelled accordingly A new order has been place and processed for Octotel 25/25Mbps as per X*** .
The Project Management team will keep you updated.
Regards
Vox
Vox Telecom's reply12 Apr 2023, 10:46
Official
Good day Henco,
Thank you for your patience whilst this matter was being investigated.
Since the complex is not live wiht the initial Network Provider, the order has been cancelled accordingly A new order has been place and processed for Octotel 25/25Mbps as per X*** .
The Project Management team will keep you updated.
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Since the complex is not live wiht the initial Network Provider, the order has been cancelled accordingly A new order has been place and processed for Octotel 25/25Mbps as per X*** .
The Project Management team will keep you updated.
Regards
Vox