Bad Customer service

Took them up on their ''2 month free'' deal earlier this month ( 8 April). All was find and well, until Monday the 20th. While busy on a Teamviewer meeting @ 9 with management my connection goes down. Cue re-booting the router numerous times, but no difference. Phone technical and was informed they will attend to it. Eventually connection is restored - 17:00 the flippen afternoon!! Anyway, jump to today. All of a sudden, BOOM! Connection down again! Phone them yet again and get informed that my account has been suspended due to non payment. WHAT NON PAYMENT?!?! Was I not informed that I get the 1st two months for free and that my first invoice is only payable by 1 June 2020?? Cue the accounts lady informing me that she has no idea what is going on or why my account is in arrears but she will reconnect me and transfer me to either Shaun or Pumi (Both are apparently Sales Managers). No one picks up, phone gets cut off. I phone back, get hold of a salesman who informs me that neither Shaun nor Pumi are available currently but I can send them an e-mail to contact me. No thanks. Requested that said salesman get THEM to contact ME. Still waiting with abated breath.