LM
Lwanda M
1 reviews | Active since Aug 2024
18 Mar 2025, 16:58
Bad customer service
Very bad customer service. The *****man - Rosslyn Office has been offline since the morning. We have been contacting the customer care line without any help. They have been moving us from one department to another, then hang up on us. I am very disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Mar 2025, 17:08Good day Lwanda M,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply18 Mar 2025, 17:08
Official
Good day Lwanda M,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Support team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's replyOfficial
31 Mar 2025, 10:20Good day Lwanda M,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply31 Mar 2025, 10:20
Official
Good day Lwanda M,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox