MK
Madima K
1 reviews | Active since Apr 2015
03 Dec 2023, 22:15
Bad customer service
Good day Hope you well and safe I have upgraded 3days ago but new package is not is configured ,from last week to date I am offline No one is saying anything ..when I am thinking of calling them I realize that it's a charge call and I can't pay twice to get one the service
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
04 Dec 2023, 07:59Good day Madima K,
We have received and acknowledge your complaint.
The details of your complaint has been escalated to our Project Management team for a further investigation.
The team will be in contact with you soonest to provide further assistance.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated to our Project Management team for a further investigation.
The team will be in contact with you soonest to provide further assistance.
Kind Regards
Vox Team
Vox Telecom's reply04 Dec 2023, 07:59
Official
Good day Madima K,
We have received and acknowledge your complaint.
The details of your complaint has been escalated to our Project Management team for a further investigation.
The team will be in contact with you soonest to provide further assistance.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated to our Project Management team for a further investigation.
The team will be in contact with you soonest to provide further assistance.
Kind Regards
Vox Team
MK
Madima K's updateReviewer Update
06 Dec 2023, 10:14I am still waiting for the new router with no connection
Vox is nonsense
Vox is nonsense
MK
Madima K's update06 Dec 2023, 10:14
Reviewer Update
I am still waiting for the new router with no connection
Vox is nonsense
Vox is nonsense
Vox Telecom's replyOfficial
06 Dec 2023, 11:05Good day ,
Kindly note that your services are activated and your router is out for delivery.
You are able to track your parcel with the waybill provided to you via SMS.
Kind regards,
Vox
Kindly note that your services are activated and your router is out for delivery.
You are able to track your parcel with the waybill provided to you via SMS.
Kind regards,
Vox
Vox Telecom's reply06 Dec 2023, 11:05
Official
Good day ,
Kindly note that your services are activated and your router is out for delivery.
You are able to track your parcel with the waybill provided to you via SMS.
Kind regards,
Vox
Kindly note that your services are activated and your router is out for delivery.
You are able to track your parcel with the waybill provided to you via SMS.
Kind regards,
Vox
Vox Telecom's replyOfficial
07 Dec 2023, 16:44Good day, Madima K
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that your service has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that your service has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply07 Dec 2023, 16:44
Official
Good day, Madima K
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that your service has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that your service has been activated.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
MK
Madima K's updateReviewer Update
22 Dec 2023, 21:41I have upgraded to R599 and I didn't have the connection from 27 November 2023 to 07 December 2023
Today I have received the bill of R1082.07 and I am wondering it's for what because my previous Package was R399 and my new package is R599
Even if we can add the two it can't get to that amount.
I feel that their billing is incorrect and they also need to charge me from 08 December to 31 December then from January they charge from the 1st to the last day of the month.
Regards
Madima
***
Today I have received the bill of R1082.07 and I am wondering it's for what because my previous Package was R399 and my new package is R599
Even if we can add the two it can't get to that amount.
I feel that their billing is incorrect and they also need to charge me from 08 December to 31 December then from January they charge from the 1st to the last day of the month.
Regards
Madima
***
MK
Madima K's update22 Dec 2023, 21:41
Reviewer Update
I have upgraded to R599 and I didn't have the connection from 27 November 2023 to 07 December 2023
Today I have received the bill of R1082.07 and I am wondering it's for what because my previous Package was R399 and my new package is R599
Even if we can add the two it can't get to that amount.
I feel that their billing is incorrect and they also need to charge me from 08 December to 31 December then from January they charge from the 1st to the last day of the month.
Regards
Madima
***
Today I have received the bill of R1082.07 and I am wondering it's for what because my previous Package was R399 and my new package is R599
Even if we can add the two it can't get to that amount.
I feel that their billing is incorrect and they also need to charge me from 08 December to 31 December then from January they charge from the 1st to the last day of the month.
Regards
Madima
***
Vox Telecom's replyOfficial
23 Dec 2023, 06:50Good day Madima ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
Vox Telecom's reply23 Dec 2023, 06:50
Official
Good day Madima ,
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
Kind Regards
Vox Team