Bad customer service

Dear Vox!! You need to get you customer service up to good. And your account department as well been struggling over a week to get my account rectify. Your people working from home there phones are or on voice mail or they never pick up. You keep on sending me emails an sms threatining me you wil suspend my line but my account is paid in full. This is so bad no one on you customer care line can help there is 2 tickets already locked and no one get back to me if you do not get my account rectifyed you wil lose a customer i dont have time for you poor work and service. Please get back to me with someone that can do the work and knows what there doing.