KM
Kagiso M
1 reviews | Active since Jul 2017
26 Nov 2022, 19:54
BAD Customer service
Customer service is really bad, I have no internet service for about 5 days now. No one to help logged tickets but no one is assisting.
Called their customer care number *** it was a waist of time since no one is answering. I wouldn't advise anyone else to sign up with Vox Telcom.
They are quick to discontinue your service when missed payment, however, snail pace when there is internet interruption from their side. Even today I still don't have internet service, yet they are expecting payment by the end the month. Vuma Tel and Vox Telcom hv bad service 😑
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
26 Nov 2022, 20:19Good day, Kagiso M
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's reply26 Nov 2022, 20:19
Official
Good day, Kagiso M
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your complaint has been escalated to the Support team for further assistance.
We will contact you shortly to assist further.
Kind Regards,
Vox
Vox Telecom's replyOfficial
29 Nov 2022, 08:51Good day, Kagiso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
There is still an on-going outage in the area.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
There is still an on-going outage in the area.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply29 Nov 2022, 08:51
Official
Good day, Kagiso M
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
There is still an on-going outage in the area.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
There is still an on-going outage in the area.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
KM
Kagiso M's updateReviewer Update
29 Nov 2022, 17:18Good day
No restoration.
Please note, connectivity was restored for only 2 hours thereafter I was down again. As I'm writing this email to you I am currently down, no service at all. The frustrating part is that when I call Vox, they refer me to Vuma, now Vuma say it's not them it's DFA. As they pointing to one another the refuse to give contacts for me to follow-up with the corresponding service provider. Currently I do not know what is the current issue, no communication and no updates. This affected my productivity at work highly negative as I am expected to work from home.
No restoration.
Please note, connectivity was restored for only 2 hours thereafter I was down again. As I'm writing this email to you I am currently down, no service at all. The frustrating part is that when I call Vox, they refer me to Vuma, now Vuma say it's not them it's DFA. As they pointing to one another the refuse to give contacts for me to follow-up with the corresponding service provider. Currently I do not know what is the current issue, no communication and no updates. This affected my productivity at work highly negative as I am expected to work from home.
KM
Kagiso M's update29 Nov 2022, 17:18
Reviewer Update
Good day
No restoration.
Please note, connectivity was restored for only 2 hours thereafter I was down again. As I'm writing this email to you I am currently down, no service at all. The frustrating part is that when I call Vox, they refer me to Vuma, now Vuma say it's not them it's DFA. As they pointing to one another the refuse to give contacts for me to follow-up with the corresponding service provider. Currently I do not know what is the current issue, no communication and no updates. This affected my productivity at work highly negative as I am expected to work from home.
No restoration.
Please note, connectivity was restored for only 2 hours thereafter I was down again. As I'm writing this email to you I am currently down, no service at all. The frustrating part is that when I call Vox, they refer me to Vuma, now Vuma say it's not them it's DFA. As they pointing to one another the refuse to give contacts for me to follow-up with the corresponding service provider. Currently I do not know what is the current issue, no communication and no updates. This affected my productivity at work highly negative as I am expected to work from home.
Vox Telecom's replyOfficial
29 Nov 2022, 18:06Good day Kagiso M,
Thank you for the feedback provided.
I have relayed the above to our team for further assistance.
Kind regards,
Vox
Thank you for the feedback provided.
I have relayed the above to our team for further assistance.
Kind regards,
Vox
Vox Telecom's reply29 Nov 2022, 18:06
Official
Good day Kagiso M,
Thank you for the feedback provided.
I have relayed the above to our team for further assistance.
Kind regards,
Vox
Thank you for the feedback provided.
I have relayed the above to our team for further assistance.
Kind regards,
Vox