KS
Karin S
1 reviews | Active since Sept 2015
14 Jul 2022, 12:59
Bad Customer Service
To warn everyone that if you are moving home and still want to keep VOX and this is withing one year you have to pay penalties although you not cancelling just moving the address.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Jul 2022, 13:15Good day , Karin S
Thank you for your query.
Kindly note that the details of your complaint has been sent to the sales retention team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your complaint has been sent to the sales retention team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Vox Telecom's reply14 Jul 2022, 13:15
Official
Good day , Karin S
Thank you for your query.
Kindly note that the details of your complaint has been sent to the sales retention team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your complaint has been sent to the sales retention team for assistance.
As per the Subscriber Agreement, Vox waivers the Set Up and Configuration/ Installation Fees upon signup on the condition that the Service remains active for a minimum period of 12 months.
The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit leased by Vox from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.
Notwithstanding that the cancellation is necessitated by relocation, Vox needs to recover such costs associated with such cancellation.
Kind Regards,
Vox
KS
Karin S's updateReviewer Update
14 Jul 2022, 13:21I can assure you we will not remain with Vox - although my first consideration was to remain as we only are moving and wanted to retain Vox service we therefor will cancel in due course.
Please advise what will the cost be if we cancel before the Year pass?
Please advise what will the cost be if we cancel before the Year pass?
KS
Karin S's update14 Jul 2022, 13:21
Reviewer Update
I can assure you we will not remain with Vox - although my first consideration was to remain as we only are moving and wanted to retain Vox service we therefor will cancel in due course.
Please advise what will the cost be if we cancel before the Year pass?
Please advise what will the cost be if we cancel before the Year pass?
Vox Telecom's replyOfficial
18 Jul 2022, 14:04Good day Karin S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has corresponded with you pertaining to your cancellation query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has corresponded with you pertaining to your cancellation query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Jul 2022, 14:04
Official
Good day Karin S
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has corresponded with you pertaining to your cancellation query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the cancellation team has corresponded with you pertaining to your cancellation query and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox