Bad customer service

If there was a zero, i would give it a zero. I signed up with frogfoot mid February and the fibre was only installed on the 15th of March with no router. I am already billed a full months service and pro rata on a service i have not even received. I only received my router on the 22nd of March 2023 via postage after i had to track it myself and discovered they wrote the wrong contact details on the postage. As i write i have no connectivity and there is no one to assist. Frogfoot is all about the sales and does not care about its customers. I am very much disappointed.