Bad Customer Service

I'm extremely disappointed in the level of service received from Vox, I remember when 1 person used to handle my account, now I have to be redirected to and from different departments all for me to say the exact same thing over and over again, it's really not fun at all, the fact that even if you email mail the technical engineer, Domains & DNS Co-ordinater or anyone directly for that matter, they never reply back to you, the only way to get through to them is by going through customer services of which some of them seem like they have no knowledge of what's going on, the other option is phoning, but when you phone, even then you have to explain yourself 3 times before being transferred to the correct department. The Servers are slow, constant maintenance and NO feedback from anyone at Vox. I'm honestly regretting my decision to go with them and feel like I've spoken to everyone in the company, working with them about 3 years ago was lovely, I'm honestly not sure I would ever choose them again.