TM
Tanya M
1 reviews | Active since Apr 2018
21 Jun 2023, 09:40
BAD CUSTOMER SERVICE
I'm very upset and highly disappointment with the lack of urgency or attention whatsoever from your end. I made an order for fibre on 12/06/2023 and from the "turnaround" time, I concluded that it was going to be too much of a wait for me, I sent a cancellation request of which I'm still waiting on confirmation for, furthermore, you have flagged my address however, you have not tried to contact me again.
Please urgently send a cancellation confirmation so I can move on from this already terrible experience. I'm glad my gut was right
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
21 Jun 2023, 11:02Good day, Tanya
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We also provided a private message with the timelines email provided with order confirmation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We also provided a private message with the timelines email provided with order confirmation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Jun 2023, 11:02
Official
Good day, Tanya
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We also provided a private message with the timelines email provided with order confirmation.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist .
We also provided a private message with the timelines email provided with order confirmation.
We will provide feedback to you soonest.
Kind Regards,
Vox
TM
Tanya M's updateReviewer Update
21 Jun 2023, 11:08I don't want installation feedback. Just send me cancellation confirmation.
TM
Tanya M's update21 Jun 2023, 11:08
Reviewer Update
I don't want installation feedback. Just send me cancellation confirmation.
Vox Telecom's replyOfficial
23 Jun 2023, 09:56Good day, Tanya
We have received the request to cancel the orderand the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the orderand the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Jun 2023, 09:56
Official
Good day, Tanya
We have received the request to cancel the orderand the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
We have received the request to cancel the orderand the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox