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chadi M
1 reviews | Active since Aug 2015
24 Jan 2026, 04:50
Bad customer service
Can you guys reinstate my services, this is unacceptable that I have paid and still have to be without wifi, you are to quick to cancel people's service and disconnect without grace period now that one has paid i must run around like a headless chicken begging for people to reconnect me. Please have grace and mercy
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 Jan 2026, 09:11Good day Chadi,
Kindly note that we have escalated your issue to our accounts department.
An agent will be in contact with you to assist.
Thank you
Kindly note that we have escalated your issue to our accounts department.
An agent will be in contact with you to assist.
Thank you
Vox Telecom's reply24 Jan 2026, 09:11
Official
Good day Chadi,
Kindly note that we have escalated your issue to our accounts department.
An agent will be in contact with you to assist.
Thank you
Kindly note that we have escalated your issue to our accounts department.
An agent will be in contact with you to assist.
Thank you
Vox Telecom's replyOfficial
27 Jan 2026, 10:18 Good day Chadi,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours
Regards
Vox
Vox Telecom's reply27 Jan 2026, 10:18
Official
Good day Chadi,
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours
Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer.
Once payment is made and reflects on the account, reactivation of services may take up to 24 hours
Regards
Vox